We do not offer refunds for change of mind. However, we want you to absolutely love your kimono – and if it’s not quite right, we’re happy to help with an exchange or store credit under the conditions below.
Eligibility for exchange or store credit: Ready‑to‑wear kimonos (non‑customised) must be returned in perfect, unworn, and resellable condition with all original tags attached. Custom‑made or personalised pieces are final sale and cannot be exchanged or credited.
Return process:
Please contact us within 14 days of receiving your order to initiate a return. You are responsible for the return shipping costs. We strongly recommend using a tracked shipping service, as we cannot assume responsibility for lost or stolen returns.
Once we receive and inspect your return, we will confirm its condition. If approved, we will issue a store credit valid for 2 years from the date of issue, or process an exchange for another item of equal value.
For any questions or to start a return, simply reach out via email or WhatsApp – we’re here to help!